Return Policy

JAG Online Returns

Returns

JAG online aims to make your purchasing experience as easy as possible, however JAG understands some items are not always suitable and need to be returned.

We will provide you with a refund, exchange or credit voucher where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to.

If you change your mind, you may return, or exchange your item for one of equal cost within 30 days, if the goods are unworn with all original tags still attached.

Your receipt or proof of purchase must be presented at the time of any refund or exchange.

Gift cards are excluded from this policy.

Items purchased at JAG online may be exchanged or refunded at JAG retail stores under the above conditions (excluding MYER stores and independent retailers). Find your nearest store online.

Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details.

If you are unable to visit a JAG retail store to return your product, follow these simple steps:

• Contact us to receive a return authorisation, which will provide free return shipping of the goods to our returns centre.
• Pack all items with your Tax Invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
• Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label.
• Send the satchel/ carton via Australia Post.
• JAG online will then gladly cover the cost of shipping your new product via return Australia Post.

Read more in our Returns FAQs.